New bike damaged cam lobe!

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InkedZink
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New bike damaged cam lobe!

Post by InkedZink » Mon Jun 10, 2019 1:44 am

So I bought a brand new Super Adventure R and brought it in for first service with 700 miles. I mentioned I noticed a sound, almost like plastic vibration or something. They said it was cam chain tensioner, waited 2 weeks for them to replace it ( a 15-30 minute job) and they said it didn't fix the problem so they dug deeper and discovered one of the lobes is damaged. Now they are waiting on a new cam from KTM and I'm stuck making my payment and unable to ride! So.... I'm pretty upset and worried. I would like some advice from people with more knowledge and experience. Should I contact KTM personally? Is this a known or common issue and I shouldn't worry and let them fix it? It feels like they are taking their sweet time and I'm a little nervous about future problems. The wear on the tip of the lobe looked like the it flaked off, how worried should I be about that stuff wrecking a cylinder or cylinder wall? What should I do? I want to just give the bike back and get a different one...

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Re: New bike damaged cam lobe!

Post by GaryCulb » Mon Jun 10, 2019 2:12 am


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Re: New bike damaged cam lobe!

Post by jjscsix » Mon Jun 10, 2019 6:41 pm

Duplicate post, sorry.
Last edited by jjscsix on Mon Jun 10, 2019 6:43 pm, edited 1 time in total.
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Re: New bike damaged cam lobe!

Post by jjscsix » Mon Jun 10, 2019 6:42 pm

Way too early to get concerned or think about a lemon claim.

I'd be upset to, but that stuff does happen.I really don't read about too many serious problems on theses bikes. I personally know a guy who's entire engine was basically rebuilt due to a still unknown problem - he had bought is used. KMT covered everything and it has been running fine since.
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Re: New bike damaged cam lobe!

Post by DaveNZ » Mon Jun 10, 2019 7:59 pm

Once the cams are replaced the bike will be fine, the 1290 engine over all is very robust, its built very strong, and its in a few of the KTM range, and proving very reliable. Once you get it back just ride it, if anything is likely to happen it will be in the warrantee period.
2016 1290GT-remus link and muffler, 2010 Black 1200 Multistrada full Termi system with mapping, 2005 SMR 640, full Titanium system, Mikuni flatside racing carb, 2 sets of wheels, 18 litre tank, and a nice soft seat.

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Re: New bike damaged cam lobe!

Post by Aussie Dave » Wed Jun 12, 2019 11:26 am

I agree, from your description it sounds like a one off cam lobe surface problem. Just a lucky grab eh :roll: .

The dealer is doing the right thing getting the bits in, so stick with them - they have to get the bits from the importer's warehouse so it might take a little time.

You could have the same issue with BMW or Ducati or Yamaha etc...... cams are probably not made 'in house' anymore, instead most likely supplied by a contractor and the factory assembles the motor.

When it's all back going nicely again, be sure to do an oil change in-between the ridiculous 15,000km (9000mile) official service interval........ more owners than you read about do oil changes at either half interval (7500kms/4700miles) or at 5000km/3000mls depending on conditions and usage.

A couple of 1290 cams have been reported with wear at 30,000kms - they could have been using a racing blend oil for 15k kms when it is well known the racing blends only last for less than 5k kms - there's not many of these cases so the big majority is no wear and no issues. (All brands can have some unlucky incidents, but KTM forums seem pretty quiet compared to other forums).

I was just talking to a guy in the parking lot at my KTM shop (my SDGT was in for it's 15k km service) and he had the same model 17GT as me..... except his had 43,000kms up and he hadn't done a thing to it except ride it and service it more often than the book states. I also drop my oil in between official KTM book services and I run 15w50 Motorex 4T Top Speed as recommended by my KTM service tech who is also a KTM 1090 owner.

:D
Current delights...1290GT-2017, CBR1100XX-2005

Prev loves...Capo1200TP-014, CBR11xx-002, 2xFZR1000genisis-94, FJ1200-89, FJ1100-84, XS1100P, VF1000F-83, CX500, VF750S, KZ1000J1-81, KZ1000ST-79, CB750F2-77, CB360T-74, CB175.. started it all in 1974 ;)

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Re: New bike damaged cam lobe!

Post by InkedZink » Wed Jun 12, 2019 11:50 am

Thanks for helping put my mind at ease everyone. I absolutely love my bike, and I'm more frustrated about not being able to ride, more than anything. Also, should I change my oil at half interval myself and then take it in for the "recommend" service interval? I want to make sure I keep the bike within it's warranty parameters in case anything else comes up. Thanks again for your time!

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Re: New bike damaged cam lobe!

Post by DaveNZ » Thu Jun 13, 2019 5:43 am

InkedZink wrote:
Wed Jun 12, 2019 11:50 am
Thanks for helping put my mind at ease everyone. I absolutely love my bike, and I'm more frustrated about not being able to ride, more than anything. Also, should I change my oil at half interval myself and then take it in for the "recommend" service interval? I want to make sure I keep the bike within it's warranty parameters in case anything else comes up. Thanks again for your time!
Yes do the oil change yourself at half intervals, and the shop service at recommended intervals so your warrantee stays valid. I use Motul 10W60 and only KTM supplied oil filters, grab a couple next time your at the bike shop.
2016 1290GT-remus link and muffler, 2010 Black 1200 Multistrada full Termi system with mapping, 2005 SMR 640, full Titanium system, Mikuni flatside racing carb, 2 sets of wheels, 18 litre tank, and a nice soft seat.

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Re: New bike damaged cam lobe!

Post by Aussie Dave » Thu Jun 13, 2019 7:57 am

DaveNZ wrote:
Thu Jun 13, 2019 5:43 am
InkedZink wrote:
Wed Jun 12, 2019 11:50 am
..... should I change my oil at half interval myself and then take it in for the "recommend" service interval? I want to make sure I keep the bike within it's warranty parameters
Yes do the oil change yourself at half intervals, and the shop service at recommended intervals so your warrantee stays valid. I use Motul 10W60 and only KTM supplied oil filters, grab a couple next time your at the bike shop.

Good advice from the other Dave...... my KTM tech even told me to do the in between oil change. Just be sure to install the oil filter properly (SD's filters must seat onto a pipe before screwing the cover on). Make sure you follow the owners handbook for quantity and filling procedure...... we have to put 3ltrs in, start the bike, then stop and top up the last 0.5 ltr to get the level correct....... my dealer puts 3.6ltrs in so there's no issue with a slight overfill....... I like 15w50 Top Speed, as I recently tested Motul 5100 10w50 and thought it was too light (engine seemed noisier than I recalled)..... my GT loves 15w 50 and also uses zero oil with 15,000kms up.

Ps...... every time my KTM tech does a service he sees on screen that I have bought oil and filter from their spares dept so he knows I've done a change half way ;) . Absolutely no impact on warranty - unless you fk up the oil change :roll: .
Current delights...1290GT-2017, CBR1100XX-2005

Prev loves...Capo1200TP-014, CBR11xx-002, 2xFZR1000genisis-94, FJ1200-89, FJ1100-84, XS1100P, VF1000F-83, CX500, VF750S, KZ1000J1-81, KZ1000ST-79, CB750F2-77, CB360T-74, CB175.. started it all in 1974 ;)

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Re: New bike damaged cam lobe!

Post by InkedZink » Sat Jun 15, 2019 6:33 pm

So a little update, just talked to the dealership and they said an oil line was plugged and that's what caused all the damage to the cam, follower, and cam chain tensioner, so they gotta get those parts in now... So, with all of that said, it's going to be in their shop over a month and multiple different things replaced, should I consider contacting an arbitrator for lemon law and get myself a different bike???

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Re: New bike damaged cam lobe!

Post by DaveNZ » Sun Jun 16, 2019 4:28 am

InkedZink wrote:
Sat Jun 15, 2019 6:33 pm
So a little update, just talked to the dealership and they said an oil line was plugged and that's what caused all the damage to the cam, follower, and cam chain tensioner, so they gotta get those parts in now... So, with all of that said, it's going to be in their shop over a month and multiple different things replaced, should I consider contacting an arbitrator for lemon law and get myself a different bike???
I wouldn't, you will just waste money going that route. So one fault a blocked oil line has led to the cam damage, get it fixed and ride it, they are an awesome bike. You could quite possibly have a fault with any new bike, its just unlucky for you.
2016 1290GT-remus link and muffler, 2010 Black 1200 Multistrada full Termi system with mapping, 2005 SMR 640, full Titanium system, Mikuni flatside racing carb, 2 sets of wheels, 18 litre tank, and a nice soft seat.

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Re: New bike damaged cam lobe!

Post by InkedZink » Sun Jun 16, 2019 12:52 pm

Thanks Dave. I am glad they found it during it's first service and it didn't cause a massive failure out on a trail somewhere or on the side of the highway. It's been perfect riding weather where j live the past month as well so that just compounds my desire to ride!! I appreciate your input.

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Re: New bike damaged cam lobe!

Post by DaveNZ » Wed Jun 19, 2019 4:57 am

InkedZink wrote:
Sun Jun 16, 2019 12:52 pm
Thanks Dave. I am glad they found it during it's first service and it didn't cause a massive failure out on a trail somewhere or on the side of the highway. It's been perfect riding weather where j live the past month as well so that just compounds my desire to ride!! I appreciate your input.
Totally understand your frustration, thats why i have 3 bikes. Once you get it back all will be forgotten once you get out and enjoy those back roads. I've had 5 KTMs and only had a few minor niggles. Ive done over 60,000kms on 2 different 1290s, and they have been rock solid, and done 12 track days on one of them. I think no matter what new bike you buy its just luck of the draw, I've had mates with new bikes have their engines detonate (not KTM) i had a new 2004 Factory Aprilia that sat in my shed for nearly 6 months as there was no parts available, i finally returned it for a refund, 6 months and only 1400kms. My brother brought the bike 6 months later for a much reduced price, and while out riding it, the link plates failed putting him through a fence backwards at over 100kph, he was lucky to survive, but suffered massive injuries. The 1290 is a great engine, you possibly got the 1 in 50 thats had a problem, thats what warrantees are for. Good luck, and i hope you get out riding soon. KTM if your reading these forums, look after your clients, you dam near lost one in his first purchase of your product, Get your act together to get this guy back on his bike.
2016 1290GT-remus link and muffler, 2010 Black 1200 Multistrada full Termi system with mapping, 2005 SMR 640, full Titanium system, Mikuni flatside racing carb, 2 sets of wheels, 18 litre tank, and a nice soft seat.

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