Seven warranty claims, and counting

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Clogan
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Seven warranty claims, and counting

Post by Clogan » Tue May 01, 2018 6:24 pm

In seven months of ownership, Ive had seven warranty claims so far on my 2016 SDGT:

Fuel line,
Side stand spur,
Side stand itself,
Side case weather strip,
Fuel range in miles, but showing kms,
Speedo/odo not working, and
MTC error from exhaust flapper servo motor.

In all my previous years of motorcycle ownership, dating back to 1971, I had NEVER had need to take a bike in to the dealer for repairs. In seven months, the KTM has gone in seven times.

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dasjefe
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Re: Seven warranty claims, and counting

Post by dasjefe » Tue May 01, 2018 11:56 pm

Flapper is a lousy design. I think the bags are inherently flawed and I'm not even sure if they replaced them that I'd be in any better shape. My bags like to shed the weatherstripping and have big gaps in the front of them. That said, I absolutely love riding this bike. I don't think there's anything close to it in terms of long-range fun. I'm about to get service setup for my leaky/weepy forks. Only 2.5k on my bike. I hope this is a one time only appointment. Still, miles better than my old K1200S BMW! That thing lived in the shop.

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Re: Seven warranty claims, and counting

Post by Clogan » Wed May 02, 2018 1:05 am

dasjefe wrote:Flapper is a lousy design. I think the bags are inherently flawed and I'm not even sure if they replaced them that I'd be in any better shape. My bags like to shed the weatherstripping and have big gaps in the front of them. That said, I absolutely love riding this bike. I don't think there's anything close to it in terms of long-range fun. I'm about to get service setup for my leaky/weepy forks. Only 2.5k on my bike. I hope this is a one time only appointment. Still, miles better than my old K1200S BMW! That thing lived in the shop.
My favorite bike is, and always will be, my trusty KLR. Simple, comfortable, cheap.

But the SDGT is definitely a blast to ride...when it's not in the shop. Image

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mick shere
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Re: Seven warranty claims, and counting

Post by mick shere » Thu May 03, 2018 8:38 am

Looking forward to a tour of Spain this summer, here's hoping the pannier are stronger than they look. Do people think the 2017 models are improved to overcome the original design flaws?

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Clogan
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Re: Seven warranty claims, and counting

Post by Clogan » Thu May 03, 2018 1:43 pm

mick shere wrote:Looking forward to a tour of Spain this summer, here's hoping the pannier are stronger than they look. Do people think the 2017 models are improved to overcome the original design flaws?
Kinda doubt there was any change whatsoever. My 2016 bags, except for the loose weather seal (now fixed), seem OK.

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Re: Seven warranty claims, and counting

Post by DaveNZ » Wed May 09, 2018 6:53 am

Only the broken stand Spur for me, the bike is waiting for the brake recall, so far 24,000Kms and the bike has been faultless, panniers work brilliant also, no leaks in a 130Km pouring down trip.
2016 1290GT-remus link and muffler, 2010 Black 1200 Multistrada full Termi system with mapping, 2005 SMR 640, full Titanium system, Mikuni flatside racing carb, 2 sets of wheels, 18 litre tank, and a nice soft seat.

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Re: Seven warranty claims, and counting

Post by Aussie Dave » Sun Jun 03, 2018 1:44 am

Ditto for me....... well I would have had around 20-24000kms up if I hadn't had a coronary artery blockage :(

Anyway, my GT is waiting for 'me' to be fixed under warranty :lol: , and only has 11,300kms due to my unreliability ;) .

The Brembo brake is a safety recall (on behalf of all Brembo equipped bikes), and the fuel pump is a precautionary factory recall which I shall get done when I am able to ride again (parts are at the dealer waiting for me to get well and the bike runs fine anyway). The fuel line recall was also a 5 minute precautionary swap (a small number had leaked worldwide)...... good to know KTM doesn't mess with safety concerns.. :D My 2017 GT came fitted with the short side stand kick stem so no issue there, and I pack my panniers carefully so the odd pyramid shape isn't under any stress from luggage....... suppose i could buy the SW Motech-Givi rack and use my big E41 Givi panniers if I was two up touring......but the 30Ltr cases are fine for solo use).

My dealership has a proper cafe (called 'Tony's Cafe' oddly enough..... ;) ) so it's no bother for me to call in and have a Cappucino while I wait for any updates.

Love my GT, and can't wait to heal enough to throw a leg over and get out and about.

Cheers all.

Ps forgot to mention the dash screen developed a crack - and KTM quickly replaced the whole unit no argument. The GT is a new model (from 2016) so a few glitches is to be expected - but the motor has proven bulletproof - now if KTM can issue a suspension damping update to improve rear damping rates on softer settings :mrgreen:
Last edited by Aussie Dave on Tue Jun 19, 2018 11:50 pm, edited 2 times in total.
Current delights...1290GT-2017, CBR1100XX-2005

Prev loves...Capo1200TP-014, CBR11xx-002, 2xFZR1000genisis-94, FJ1200-89, FJ1100-84, XS1100P, VF1000F-83, CX500, VF750S, KZ1000J1-81, KZ1000ST-79, CB750F2-77, CB360T-74, CB175.. started it all in 1974 ;)

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Re: Seven warranty claims, and counting

Post by Rock » Sun Jun 03, 2018 3:50 am

I literally humped my GT today in the parking lot. THis bike just does something to you. Even to normal people :lol:
I had the master cylinder replaced the day before I picked up the bike, and have since had the fuel pump replaced, which took only an hour, and that weird dampening error from the loose wire. Going in for first service this week and was told they will address the bags. We'll see. I'm also keeping an eye on the weeping forks. Sounds like allot for three weeks of ownership but it hasn't been too much of an inconvenience.

Also, I'm told KTM got more conservative in the states, as did other manufacturers, due to the VW debacle with the diesel lies. For all we know other bikes we owned had these problems but were never addressed en masse.

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Re: Seven warranty claims, and counting

Post by Richard » Tue Nov 27, 2018 2:23 pm

Hi,
First Warranty claim went in about a month ago. Went to start the bike, nothing except the hazards coming on and a general failure warning. Rang the breakdown cover, they could find nothing they could fix so it was shipped off to the dealer. Really helpful and fitted a new battery but then the shock. I knew the battery was not covered under warranty but I did think the labour would be, £327.00 later (or lighter) I realised I was wrong. Contacted KTM and explained my thoughts and that I was a repeat customer, 4 KTMs 620 Duke, 940 Adventure, 990 Adventure and the GT over the last 20 years. Got a note back below from KTM UK. I have removed the dealer name as they were nothing but helpful.

Thank you for your email regarding your warranty claim through XXX.

We are sorry to hear that you are unhappy with the outcome of your claim. I can confirm that as stated in your Service and Warranty booklet, your KTM's manufacturer's warranty excludes the battery and this would include the labour required for its replacement.

Having confirmed the retail price of a replacement battery as £119 Inc.VAT, the additional charge will likely be labour. This is charged at £75 + VAT per hour by xxx and so would appear to be fair and correct for time taken to diagnose the battery, remove and refit a replacement.

If you can forward an invoice for the work completed, we will confirm these details with the repairing dealer for you.

Kind Regards
Aaron
KTM UK

Not really happy with this as a battery should in my opinion last a bit more than 20 months, particularly as the bike has not seen any cold weather this year. In the past Yamaha and Triumph have both carried out warranty work on bikes I had (a snapped drive chain and warped discs respectively) just outside the warranty period as good will so I guess these companies care a bit more about repeat custom. Probably my last KTM.

Main reason for the note is to let others know to check very carefully the warranty on the new vehicle they buy. I could have easily fitted a new battery and saved about £200.00.

Cheers Richard





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Rock
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Re: Seven warranty claims, and counting

Post by Rock » Tue Nov 27, 2018 8:38 pm

I just replaced my six month old battery today. Not at all happy about that. There must some faulty wiring with this bike.

Aussie Dave
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Re: Seven warranty claims, and counting

Post by Aussie Dave » Tue Nov 27, 2018 9:44 pm

Cheers guys....... did the new battery fix the electrical issues?

I won't be refitting a Yuasa oem battery when my time comes as they are more expensive than they deserve to be and only have 200cca. I'll either go a Lithium (if they are now reliable) or most likely a locally made (imported?) SSB branded AGM Pb-acid sealed battery that has 350cca's and only costs $94Aus (what's that in UK speak...... errr guessing about $60uk). They are good for about 2 years here (no snow, mild winter) so I guess 20 months life for a Yuasa in a country that gets very cold in winter is probably about right - I have noticed my GT draws more power out of it's battery while parked than my trusty old 2005 CBR1100xx..... so I'm thinking it's systems don't shut down fully while parked...... and I haven't found anything that I can turn off so I've learned to put the smart charger on the GT 24/7 (never needed to do this with the Honda....).

I wonder what battery life others are getting on their GT's......

Regards from Aus
Current delights...1290GT-2017, CBR1100XX-2005

Prev loves...Capo1200TP-014, CBR11xx-002, 2xFZR1000genisis-94, FJ1200-89, FJ1100-84, XS1100P, VF1000F-83, CX500, VF750S, KZ1000J1-81, KZ1000ST-79, CB750F2-77, CB360T-74, CB175.. started it all in 1974 ;)

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Re: Seven warranty claims, and counting

Post by akarmire » Wed Nov 28, 2018 1:36 am

Got over 2 years on mine so far. My bike is a 16 that I had to call around to get because they weren't supposed to sell any demo's that hadn't clocked around 1000 miles... luckily I found a dealer who would so I got it in July of 16 with 30 miles on it. I rode my bike Sunday and it struggled to start but did.

My Ducati hyperstrada battery barely lasted a year so I can't complain about this one if it goes tomorrow, but on the other hand my BMW S1000rr which I had 3 years never got weak. Heck ever time I hooked it up to the charger it instantly said it was fully charged.

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Rock
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Re: Seven warranty claims, and counting

Post by Rock » Wed Nov 28, 2018 1:59 am

Aussie Dave wrote:
Tue Nov 27, 2018 9:44 pm
Cheers guys....... did the new battery fix the electrical issues?
Time will tell :)

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Re: Seven warranty claims, and counting

Post by Aussie Dave » Thu Nov 29, 2018 9:15 pm

Cheers mate...... I assume you got a good readout on the dash when you took it for a run with the new battery, so I'm thinking that Yuasa may have a bad batch/quality control issue (or a cost cutting issue :?: ). Might pay to stick a voltmeter across the battery to check the dash readout is correct.

I made only two warranty claims for my 017GT - a warped "Brembo" brake disc rotor at 7,000kms (KTM sent 2 new rotors), and, a small crack in my dash cover (both occur on other bike brands).

Most of the issues listed earlier were voluntary factory recall campaigns brought about by a few reported issues around the world... something all brands have to deal with as and when they occur.......(I've already had one done on my brand new Tucson :lol: ).

Oh, the side case covers have been changed (they were screwed onto the lids from mid 2016 instead of the 1st gen clip system).

So evolution and refinement is finding and fixing a few small issues with the 1st model ...... I envy anyone looking at the 2019 GT - it should be well sorted having 3yrs of model life to find any hidden issues - and the latest bike mag states the 1290 has been a raging success for KTM in Europe. Time for dealerships around the world to step up and offer proper service like my local KTM/Ducati/Suzuki/etc shop in Springwood ;)

:D

Ps Ethanol in petrol is a major player in fuel pump failures..... a curse for manufacturers as they cannot control the % mix of sugar cane/corn juice in the petrol at fuel stations (you should read the complaints in the Aprilia forum :lol: ).
Current delights...1290GT-2017, CBR1100XX-2005

Prev loves...Capo1200TP-014, CBR11xx-002, 2xFZR1000genisis-94, FJ1200-89, FJ1100-84, XS1100P, VF1000F-83, CX500, VF750S, KZ1000J1-81, KZ1000ST-79, CB750F2-77, CB360T-74, CB175.. started it all in 1974 ;)

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