I have no problem with you pointing your dealer at my experiences, but it might be more effective to just direct them to the NL distributor (who conveniently houses in or next to the WP factory). This is provided that it is made clear that I do not mean to be overly negative: in fact, I am very happy with the support that was given. Obviously, it is ridiculous imho that a brand new bike has issues in the first place, but this can happen with new models (BMW is the perfect example of that in recent years). The way both dealership and the KTM distributor responded was quite OK: they must have easily spend at least half a SDGT on repairs and doing stuff.DucBMW wrote:OldGit60 wrote:DucBMW,
With your permission I'll reference your reply, they have in fairness offered to check the bike over and it might be the case that mine was put together wrong as well.
Once again, thanks for your help and information.
I totally agree that KTM are very helpful and are listening.
Don't get me started on BMW -two GS's, one dropped a valve after 1700 miles. BMW couldn't get parts for over ten weeks so traded for new Triple Black which corroded like you would not believe in under two years, apparently I used it offroad (!)- washed it aggressively -didn't wash it -washed it in the wrong chemicals!!. BMW were not interested in my issues, despite going to UK managing director level. Don't care how good the latest bikes are, their service and backup are totally useless, wouldn't have one for free (well if offered one I might!)