What would you do.

Kamakazikev
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What would you do.

Post by Kamakazikev » Fri May 05, 2017 6:43 pm

Hi everyone. First post here and unfortunately it's not all good.
I've brought a beautiful brand new SDR and I love it.
But there are a few issues

1 When slowing to a stop at a junction or roundabout 6 times now when I've pulled the clutch in the engine has instantly died.
It will start up straight away.

2 Both fork seals are leaking leaving a visible line of oil.

3 And now the Keyless ride has stopped working. It will now onlyy see the Key if I hold it directly over the sensor on the tank.

4 Oil leaking and misting under the engine block.

I could return it for a full refund within 30 days or should I get them to repair it?

If returned I would straight away go and buy another one as it's awesome.

Kamakazikev
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Re: What would you do.

Post by Kamakazikev » Fri May 05, 2017 6:44 pm

I should add that it's 2 weeks old and has done 400 miles.

Freude am Fahren
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Re: What would you do.

Post by Freude am Fahren » Fri May 05, 2017 7:16 pm

If you can get a full refund, I'd do that. Maybe then wait a while to see if the problems are systemic, or if you just got a lemon. That is if you paid cash. Financing could make it more complicated, I imagine.

Kamakazikev
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Re: What would you do.

Post by Kamakazikev » Fri May 05, 2017 7:24 pm

Yes I paid cash. There's a law in the UK that entitles me to a full refund within 30 days for a faulty product.
First ever new bike I've had :(

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Re: What would you do.

Post by HDKAWKTM » Fri May 05, 2017 7:50 pm

Refund, easy one for me
Current Stable: 2015 SDR, 2013 Kawasaki Concours 14, 2011 Harley Ultra Limited "Clemson Tigers NCAA Football National Champs" :mrgreen:

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Re: What would you do.

Post by JJM » Fri May 05, 2017 8:02 pm

I'd get my money back too and keep our fingers crossed that your SDR is the only one that happened to be made late on a Friday afternoon immediately following a KTM sponsored liquid-lunch gala.

In all seriousness, I hope that this is an isolated instance. However, I have heard from a few recent past forum posts that the keyless-ignition has been a problem. Good luck, Kam - I don't envy your position.

Please keep us informed as this unfortunate issue unfolds.

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Re: What would you do.

Post by NiteKreeper » Fri May 05, 2017 10:42 pm

Kamakazikev wrote:Yes I paid cash. There's a law in the UK that entitles me to a full refund within 30 days for a faulty product.
Is it a definite "walk in, demand refund, walk out with cash" deal? I only ask because we have similar laws in Aus, (known as the "three R's"), but many companies will try to steer you into a repair...
And with all that going wrong, all at once, I don't know if I'd trust that dealer again - get your refund and buy somewhere else...

Kamakazikev
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Re: What would you do.

Post by Kamakazikev » Sat May 06, 2017 2:36 am

Well probably not quite as simple as that but the laws on my side.
I'm leaning towards "to many problems to keep it"
Thanks for your replies

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Re: What would you do.

Post by Flingit » Sat May 06, 2017 8:18 am

I would take it back. If you like the bike, get another one. As a rule they are great bikes, but you may have a "Friday" bike. Often, bikes that start out with niggles, tend to be that way forever.

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Re: What would you do.

Post by Kamakazikev » Sat May 06, 2017 11:01 am

Quick update.

So there going to talk to KTM Monday, arrange to pick the bike up and do a report on it.
They agree that I'm well within my rights to have my money back but asked if I would like a replacement.
I told them that if I did it would have to be done as a new purchase so the 30 day return period would start again and that I would need some goodwill my way.

I'll update when I go d out more information.

Thanks your input, it has been appreciated.

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Re: What would you do.

Post by JJM » Sat May 06, 2017 11:26 am

Kamakazikev wrote:Quick update.

So there going to talk to KTM Monday, arrange to pick the bike up and do a report on it.
They agree that I'm well within my rights to have my money back but asked if I would like a replacement.
I told them that if I did it would have to be done as a new purchase so the 30 day return period would start again and that I would need some goodwill my way.

I'll update when I go d out more information.

Thanks your input, it has been appreciated.
Kam - smart move! It looks like you are on the right track.

And it is reassuring that KTM along with your dealership seem to be concerned and responsive. I wish you all the best as this plays out. Kindly stay in touch.

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Re: What would you do.

Post by megalord » Sun May 07, 2017 11:05 pm

What's this 30 day refund uk law?

Keyless has been fine on mine so far. The bike stalled at traffic lights once before the 600 service but hasn't happened again.

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Re: What would you do.

Post by Kamakazikev » Mon May 08, 2017 9:39 am

http://www.legislation.gov.uk/ukpga/201 ... ts/enacted

Item 20. Right to reject.

Just to clarify, it hasn't been stalling. When I pull the clutch in its like I've operated the engine kill switch.

Hope your enjoying your bike though! I'm really struggling to know what to do, get a replacement or something else.

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Re: What would you do.

Post by NiteKreeper » Mon May 08, 2017 10:16 am

megalord wrote:The bike stalled at traffic lights once before the 600 service...
My '16 did exactly that too.
(And then once again afterwards when I tried to impress an Irish Backpacker Traffic Controller with a wheelie, but I don't think that had anything to do with the bike...).

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Re: What would you do.

Post by megalord » Mon May 08, 2017 1:01 pm

Kamakazikev wrote:http://www.legislation.gov.uk/ukpga/201 ... ts/enacted

Item 20. Right to reject.

Just to clarify, it hasn't been stalling. When I pull the clutch in its like I've operated the engine kill switch.

Hope your enjoying your bike though! I'm really struggling to know what to do, get a replacement or something else.
The bike just shut off in neutral at traffic lights, similar to what you said. I wasn't pulling away. Same thing happened to my panigale before the first service. I've got oil on some engine bolts but this is what they brush onto the bolts at the factory so normal.

Since the running in service it's been fine. Hope you get this sorted out. The weekends are starting to get good, weather wise.

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Re: What would you do.

Post by Kamakazikev » Mon May 08, 2017 4:25 pm

This was oil dripping out.
Hope your enjoying your bike though, itis a fantastic thing.
Just seems I've been unlucky and got a Friday afternoon bike!
Discussions are ongoing though so fingers crossed something will be sorted.
I have already been offered my money back but hoping for a deal to made.
I have had to cancel a trip to Germany because of this as well.

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Re: What would you do.

Post by JJM » Fri May 12, 2017 10:52 am

Kamakazikev wrote:This was oil dripping out.
Hope your enjoying your bike though, itis a fantastic thing.
Just seems I've been unlucky and got a Friday afternoon bike!
Discussions are ongoing though so fingers crossed something will be sorted.
I have already been offered my money back but hoping for a deal to made.
I have had to cancel a trip to Germany because of this as well.
How are you making out, Kam? I hope that progress is being made. Thinking about your situation makes me ill. Hang in there.

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Re: What would you do.

Post by Kamakazikev » Fri May 12, 2017 10:04 pm

I'm getting a brand new replacement bike with a full Akrapovic evo system thrown in. I've had to make a very small contribution towards the Akra.
Both KTM and the dealer have been amazing.
Will let you know when I get the bike early next week. Fingers crossed it's going to be Awesome. :D

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Re: What would you do.

Post by JJM » Fri May 12, 2017 10:10 pm

Kamakazikev wrote:I'm getting a brand new replacement bike with a full Akrapovic evo system thrown in. I've had to make a very small contribution towards the Akra.
Both KTM and the dealer have been amazing.
Will let you know when I get the bike early next week. Fingers crossed it's going to be Awesome. :D
That is FANTASTIC! Congratulations.

I hope that it doesn't happen to anyone else, but to know that KTM along with your dealership stands behind their product and supports their customer base that well is incredibly assuring!

Thanks for the update and please keep us informed as to how the new iron works out for you.

JJM

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Re: What would you do.

Post by owl » Sat May 13, 2017 8:44 am

Good news. Nice to hear about excellent service from the dealer and the manufacturer.

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